FAQs

General

Iron Hill Press is a collective of people who love Jesus, love Gospel truth, and love sharing those things with others through the medium of publishing.

Powered by the team at YM360, the premier provider of Gospel-centered youth ministry resources, we're excited to share life-changing resources with adults through Iron Hill Press. 

If you have any questions or would like to connect with us, please email us at: hello@ironhillpress.com

The Man Church is a collection of field-tested solutions for challenging and equipping men to become the people God created them to be. A collaborative effort of Burgess Ministries and Iron Hill Press, The Man Church Discipleship Strategy is a plan that has been implemented in countless churches with the same results: men have awakened to the calling God has put on their lives. And for maybe the first time, churches have experienced men’s ministry that thrives.

Iron Hill Press is excited to be the exclusive E-commerce platform and publisher for The Man Church. We work hand-in-hand with The Man Church and Burgess Ministries to fulfill orders and provide excellent customer care.

Most churches have thriving children’s ministry, youth ministry, and women’s ministry, and there is a wealth of discipleship resources for these groups. But for some reason, men’s ministry just doesn’t seem to stick. Churches may do a couple of events a year or an event every couple of years. And then they wonder why men don’t show up.

If this hits close to home, you're not alone.

Many men’s ministries have struggled over the years to gain traction and sustain growth. It’s not that men don’t mean well. It’s that men don’t have a strategy. That’s where The Man Church comes in.

We offer some products that are not gender-specific, such as our Wake Up: Rediscovering a Passion for God and the Bible 31-day devotionals, which are written for men and women alike with adult and teenager versions available. 

Shipping

We're typically able to ship in-stock items within one business day of ordering (excluding major holidays).

Orders shipped to the United States
We offer UPS for all of our orders and USPS for some of our smaller orders.

UPS Ground: non-guaranteed economy service delivered in 1-6 business days. To see an estimate of shipping times, visit this link and enter our ZIP code: 35244.
Other UPS shipping options: guaranteed delivery based on chosen option
USPS First Class: non-guaranteed service delivered in 1-5 business days
USPS Priority Mail Flat Rate: non-guaranteed service delivered in 1-3 business days

Orders shipped to all other countries
We exclusively offer UPS shipping worldwide. UPS may work with other local carriers to facilitate delivery.

UPS Standard/Expedited/Express options: Delivery time varies by option and location. Please note that Iron Hill Press is not responsible for customs duties, taxes, or other fees. Delivery time may be delayed by customs processing outside of our control.

UPS Worldwide Economy (select countries): UPS Worldwide Economy is offered in select countries as an all-in-one shipping solution that includes taxes and fees. You'll pay one amount at checkout for shipping, customs, and any local taxes. Delivery time is 2-3 weeks.

Email us at customercare@ironhillpress.com before placing your order for more information. We're happy to help!

Returns and exchanges

If you aren't completely satisfied with your resource, and we can't help you find a way to use it, we'll refund it according to our policy (except for digital purchases, see below). We're serious about serving our customers with excellence, and we hope this policy communicates our commitment.

We have a 30 day return policy on physical items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To begin the return process, email customercare@ironhillpress.com and explain your situation.

To be eligible for a refund, your item must be received by us in the same unused, non-damaged condition that you received it. You are responsible for any return shipping, and we are not responsible if we do not receive your shipment. When we approve your return, we’ll send you our shipping address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is approved, your refund will be processed, and your credit will automatically be applied to your credit card, less any shipping charges.

We do not offer refunds or exchanges on digital items. All sales are final.

With that said, if you're not satisfied with a digital resource, please email us at customercare@ironhillpress.com. We'll try to help!

We do not offer exchanges on our printed or digital resources.

We may be able to offer exchanges on apparel. Contact us at customercare@ironhillpress.com to start the process. Please note that you are responsible for return shipping.

Other Questions

We'd love to hear from you! Email us at customercare@ironhillpress.com or call (800) 307-9366. We're based in Alabama, so we look forward to extending some Southern hospitality to you! We're open Monday-Friday, 7:00 am - 4:00 pm US Central Time, excluding major holidays. If you need help outside of those times, email us, and we'll often get back to you very quickly!