FAQs

General

Iron Hill Press is a collective of people who love Jesus, love Gospel truth, and love sharing those things with others through the medium of publishing.

Powered by the team at YM360, the premier provider of Gospel-centered youth ministry resources, we're excited to share life-changing resources with adults through Iron Hill Press. 

If you have any questions or would like to connect with us, please email us at: hello@ironhillpress.com

Use this text to answer questions in as much detail as possible for your customers.

We're excited to be the exclusive E-commerce platform and publisher for many of Burgess Ministries' books and videos. We work hand-in-hand with Burgess Ministries to fulfill orders and provide excellent customer care.

Shipping

We're typically able to ship in-stock items within one business day of ordering (excluding major holidays).

Orders shipped to the United States
We offer UPS for all of our orders and USPS for some of our smaller orders.

UPS Ground: non-guaranteed economy service delivered in 1-6 business days. To see an estimate of shipping times, visit this link and enter our ZIP code: 35244.
Other UPS shipping options: guaranteed delivery based on chosen option
USPS First Class: non-guaranteed service delivered in 1-5 business days
USPS Priority Mail Flat Rate: non-guaranteed service delivered in 1-3 business days

Orders shipped to all other countries
We exclusively offer UPS shipping worldwide. UPS may work with other local carriers to facilitate delivery.

UPS Standard/Expedited/Express options: Delivery time varies by option and location. Please note that Iron Hill Press is not responsible for customs duties, taxes, or other fees. Delivery time may be delayed by customs processing outside of our control.

UPS I-Parcel (select countries): UPS I-Parcel is offered in select countries as an all-in-one shipping solution that includes taxes and fees. You'll pay one amount at checkout for shipping, customs, and any local taxes. Delivery time is 2-3 weeks.

Email us at customercare@ironhillpress.com before placing your order for more information. We're happy to help!

Returns and exchanges

If you aren't completely satisfied with your resource, and we can't help you find a way to use it, we'll refund it according to our policy (except for digital purchases, see below). We're serious about serving our customers with excellence, and we hope this policy communicates our commitment.

We have a 30 day return policy on physical items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To begin the return process, email customercare@ironhillpress.com and explain your situation.

To be eligible for a refund, your item must be received by us in the same unused, non-damaged condition that you received it. You are responsible for any return shipping, and we are not responsible if we do not receive your shipment. When we approve your return, we’ll send you our shipping address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is approved, your refund will be processed, and your credit will automatically be applied to your credit card, less any shipping charges.

We do not offer refunds or exchanges on digital items. All sales are final.

With that said, if you're not satisfied with a digital resource, please email us at customercare@ironhillpress.com. We'll try to help!

We do not offer exchanges on our printed or digital resources.

We may be able to offer exchanges on apparel. Contact us at customercare@ironhillpress.com to start the process. Please note that you are responsible for return shipping.

Other Questions

We'd love to hear from you! Email us at customercare@ironhillpress.com. We're based in Alabama, so we look forward to extending some Southern hospitality to you!

If you'd like to speak with us over the phone, please first email customercare@ironhillpress.com and explain the situation. We ask that all customer care questions first start via email so we can most efficiently answer your question.